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What if my credit card gets lost or stolen? What if my credit card gets lost or stolen? If you have a missing credit card, report it immediately to our Customer Service number, 1-800-543-9000. This number is also printed on your monthly statements. We will cancel your card and send you a new one. What if there are unauthorized charges on my stolen card?If you suspect your card has been stolen you should call us right away at 1-800-543-9000. What if I want to dispute a charge on my statement?If you have a problem with the quality of property or services that you have purchased with your Southern Bank Credit Card and you have tried in good faith to correct the problem with the merchant, call us at 1-800-543-9000. Where do I send my payments?Please send any Southern Bank payments via regular mail to:
Yes. You can pay your bill online by logging into online banking, selecting Manage My Card and then selecting Payments from the menu. Who do I contact if I have an issue with an item within my online transaction activity?If you have questions about charges to your account, transactions on your account, or any other account information displayed on this web site, please call 1-800-543-9000. If I choose to view my e-statement online, will I still get a paper statement in the mail?Yes. Unless you change your statement delivery method to "Receive Electronic Statements Only," you will continue to have access to statements online AND receive paper statements in the mail. |